How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle

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This week I’m joined by Calum Lyle the founder of Add Some Zest.

After 8 years of working for somebody else, becoming an MD at just 24 and successfully scaling the business to 20+ people he launched his own business in October 2022.

In their first year of business they did just over £500K, they achieved a +89 NPS score, a 100% fill rate and grew the team to 5 – in this conversation you’re going to find out how he did it.

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Follow Calum: https://www.linkedin.com/in/calum-lyle-01985454/

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Watch the episode on YouTube: https://youtu.be/_jncNtpodcY

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Extra Stuff:

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